FREQUENTLY ASKED QUESTIONS

Shipping and Delivery


• Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.

• Orders usually ship the following business day.

• If tracking states “Delivered” and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.

• Lost package claim investigations could take a few days, once we receive the final status from courier and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.

• We are not responsible for lost or misplaced packages on deliveries to the following locations: Freight Forwarders, Hotels, Third Party Receivers

• If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.

• In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox. Parcel Lockers are located at your community mail boxes.

• Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

• Military: This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only.\

• International shipping not available.




Return Policy


RETURN POLICY

If you are not entirely satisfied with your purchase, we’re here to help. Prodigy Nutrition products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.

To be eligible for a return, please make sure that:

• You may return most new, unopened items within 05 days of delivery for a full refund. Prodigy Nutrition will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for return shipping charges back to our facility.

• You have the receipt or proof of purchase.

• You obtained a Return Merchandise Number (RMN) from us.

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us: team@prodigy-nutrition.com



SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Prodigy Nutrition. Damaged items: If you received a damaged product, please notify us immediately for assistance. Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. Bad Address: Prodigy Nutrition is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. Sascha Fitness Corp is not responsible for unclaimed or refused orders.




How to change an address over an existing order


Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). Prodigy Nutrition can not be held responsible for the change of address Returning an Item • Pack the item/s securely in the package along with RPA# written on a box or inside the box, along with a note indicating whether you want to exchange or refund the product . • All return shipping charges must be prepaid by customer. We do not accept C.O.D. • Keep the Return Tracking Number from the package you are returning to ensure that liveries. the package is received by our Returns Team. In all cases refunds will be made ONLY to the credit card used for the original purchase. Return Package Address Zodiak LLC 8520 Coventry Parkway, Windermere, FL 32786 Refund time You should expect to receive your refund within four weeks of giving your package to the return shipper: This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).




How do I change my address on an existing order?


If the order was processed and has not been shipped and you want to make a change of address you must cancel the order and make a new purchase.




How to return an item


• Pack the item/s securely in the package along with RPA# written on a box or inside the box, along with a note indicating whether you want to exchange or refund the product .

• All return shipping charges must be prepaid by customer. We do not accept C.O.D.

• Keep the Return Tracking Number from the package you are returning to ensure that liveries. the package is received by our Returns Team. In all cases refunds will be made ONLY to the credit card used for the original purchase.

Return Package Address

Zodiak LLC 8520 Coventry Parkway, Windermere, FL 32786

Refund Time

You should expect to receive your refund within four weeks of giving your package to the return shipper: This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).